Airbnb Turnover Repair for Columbus STR Hosts
Your cleaner found damage. Your next guest arrives at 3 PM. 614 Dispatch resolves check-in blockers and turnover damage in the window between checkout and arrival — so the review doesn't mention it.
Recognize the situation?
The worst turnover call comes at 11 AM on a Saturday — checkout was at 10, your next guest lands at 3, and your cleaner just sent you a photo of something broken. Here's what most hosts are dealing with when they call us:
What to do right now
You have a window. Use these steps to triage the situation and make the repair call faster and more accurate.
Get photos from your cleaner immediately
Ask for 3–4 clear photos of the damage before anything is moved or cleaned around. These are critical for the Airbnb Resolution Center claim against the previous guest. Once the room is cleaned and repaired, the documentation window closes.
Identify whether it's a check-in blocker
A check-in blocker stops the guest from using the space safely or as advertised. Broken bed, unsafe bathroom, missing key appliance — those require dispatch. Cosmetic scuffs, minor wear — log them and let the cleaner proceed. Don't dispatch for cosmetic issues.
Check if you have backup supplies on site
Many hosts keep a smoke detector battery kit, spare towel bars, and basic fasteners at the property. If the fix is a battery replacement or simple tightening, your cleaner can handle it with a clear walk-through from you by phone.
Confirm your next check-in window
Tell dispatch the exact checkout time and next check-in time when you call. The tighter the window, the higher the priority tier needed. Calling at 10 AM for a 3 PM check-in is very doable. Calling at 1 PM for a 3 PM check-in is possible on emergency tier.
Consider a same-day Airbnb block if dispatch can't make it
If the damage is serious and no technician is available in your window, block the booking and request a travel credit through Airbnb's EC policy before the guest is inconvenienced. This is better than a 1-star review from a guest who arrived to a broken property.
What 614 Dispatch does on a turnover call
Speed is the entire product here. From your call to a cleared property, here's how the Turnover Repair Sprint runs.
Intake + Prioritization
You describe the damage. We determine scope, whether it's a blocker, and which response tier fits your check-in window. Most intake calls are under 4 minutes. We often route dispatch before we hang up.
Technician Dispatch
We route the nearest available technician with a full handyman kit — drill, anchors, common fasteners, smoke detector batteries, touch-up paint, hinge hardware, and basic replacement furniture parts for common Columbus STR inventory.
On-Site Repair
The technician works through the repair list in priority order: check-in blockers first, cosmetic damage second. We communicate status to you in real time if the job takes more than 90 minutes. Most turnovers are complete in 1–2 hours.
Check-In Clearance + Documentation
We do a final walk-through with your cleaner, confirm the property is guest-ready, and deliver timestamped before/after photos plus a repair summary. You get documentation formatted for the Airbnb Resolution Center.
What we bring on every turnover call
Specialty parts and materials are sourced separately and billed at cost plus 20% markup. We quote before purchasing anything beyond the standard kit.
Pricing for Turnover Repair Sprint
Turnover calls start at $249 on the Same-Day tier. The tighter your check-in window, the higher the response tier required. Most hosts call on the Same-Day tier — it fits the standard same-day turnaround.
Parts and materials
Specialty parts (replacement fixtures, new hardware, paint) are billed at cost plus 20%. We confirm before purchasing anything not in our standard kit.
Multi-item repairs
Jobs with 4+ distinct repairs may incur a complexity add-on of $50–$100. We quote this before starting the second hour of work.
Vrbo / direct booking
Our service works with all platforms. We document damage in a format compatible with Vrbo damage protection claims and direct-booking security deposits.
Columbus and surrounding areas
We cover the full Columbus metro. High-STR neighborhoods like Short North, German Village, Italian Village, and Grandview Heights are our most common turnover territory. See the full coverage area.
Not a generic handyman. A turnover specialist.
We know the window
Generic handymen book by the half-day. We dispatch for the 3-hour gap between checkout and check-in. That's a different business model — and it's the one that actually works for STR hosts.
Cleaner-first coordination
We plug directly into your cleaner's communication chain. No relay required. The cleaner reports, we dispatch, you get the summary. Keeps you out of the logistics while keeping you informed.
Resolution Center documentation
Every call produces Airbnb Resolution Center-ready before/after photos and a timestamped repair log. Hosts who use this consistently report higher success rates on damage claims.
ICAL-aware dispatch priority
Member hosts sync their calendar with our dispatch profile. We see your booking window and auto-prioritize same-day calls that overlap with an imminent check-in.
FAQ — Turnover Repair Sprint
Can you do a turnover repair on the same day a guest checks out?
Yes — same-day turnover repair is exactly what this service is designed for. When your cleaner texts you at 10 AM with a problem, we can have a technician on-site before your 3 PM check-in in most cases. Call as early as possible; same-day windows fill by midday on busy Fridays.
Do you coordinate directly with my cleaning crew?
Absolutely. Most hosts add us to their cleaner's group text or WhatsApp chain. The cleaner reports the issue to us directly and we dispatch without requiring you to relay information. This keeps you out of the loop for the logistics while you stay informed on billing and close-out.
What qualifies as a 'check-in blocker' versus a cosmetic issue?
A check-in blocker is anything that would cause a guest to contact you within the first hour of arrival: a broken toilet, inoperable appliance, missing fixture, broken bed frame, smoke detector chirping, or safety concern. Cosmetic issues (small wall scuffs, minor stains) are logged and documented but don't typically delay the check-in clearance call.
Do you haul away damaged furniture or debris?
Basic debris removal is included when it's part of a repair (e.g., broken chair pieces). Large furniture haul-out or significant trash removal is quoted separately. We can arrange it on the same visit.
What happens if the repair requires a licensed contractor?
We triage on-site and identify anything beyond handyman scope — structural, electrical panel, or plumbing stack issues. We provide a written triage report and can make the licensed-trade referral. Safety Lockout + Triage ($394+) covers these escalations.
Will you document the damage for a security deposit claim?
Yes. Every Turnover Repair Sprint ends with timestamped before-and-after photos and a written service summary. This documentation is formatted to work with the Airbnb Resolution Center and most property insurance claim workflows.
More 614 Dispatch services
Guest Access Rescue
Smart lock failure, keypad reset, and guest lockout. Starting at $190.
Hot Tub Rescue
Cloudy water, no-heat triage, and chemical rebalance. Starting at $299.
Emergency Plumbing
Burst pipes, active leaks, and guest water-safety issues.
Emergency HVAC
No heat, no AC, and comfort emergencies during guest stays.
Call now. Your check-in window is closing.
If you have a guest checking in today and something's broken, call dispatch first. The form below is for non-emergency onboarding and membership signup.
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